Primary Care Services

Brown Health Medical Group Primary Care Policies and Frequently Asked Questions

We want to make sure you have answers to your questions at your fingertips. Please see below to view our policies and commonly asked questions from our patients.

Policies at Brown Health Medical Group Primary Care

Brown Health Medical Group Primary Care Code of Conduct

FAQs from Patients

What do I do if I’m sick at night or on the weekend?

Adult Sick Appointments 

Brown Health Medical Group Primary Care patients can be seen evenings, weekends and holidays. If you need an adult sick visit, please call Care365 at 800-822-5981 to schedule an appointment.   

Pediatric Sick Appointments 

Brown Health Medical Group Primary Care pediatricians are available 365 days a year. Please call your child's pediatrician.  

In a true medical emergency, please dial 911 or go to the nearest emergency room.

How do I communicate a general health question?

The best way to communicate with your office with general questions is through the MyChart Patient Portal. On the patient portal, you can send your practice a message, request an appointment, view your lab results and much more.

Learn about our patient portal

What do I do if I’m having an issue with my portal?

If you have a question, please contact our MyChart Patient Support Line at 401-606-6957 (606-MYLS) to request assistance.

Who do I contact if I’d like to recognize exceptional care or if I have a concern?

We always want to hear from our patients about how we’re doing! You can send any feedback about your experience with Brown Health Medical Group Primary Care to:

Patient Compliments / Complaints: 
Brown Health Medical Group Primary Care
10 Davol Square, Suite 300 
Providence, RI 02903 
Phone: 401-421-4000 

How do I become a new patient?

Thank you for your interest in becoming a Brown Health Medical Group Primary Care patient.

Learn how you can start your registration process

What do I do if I have a billing question?

If you have a billing question, please refer to the contact information found on your invoice. For any additional questions please contact your practice.

What do I do if I have a prescription question?

For prescription refills, please call your pharmacy directly. For all other medication questions, please contact your practice. Brown Health Medical Group Primary Care's pharmacy team is here to help.

How do I get access to my medical records?

You can request your medical records using the form below. Requests for patient medical records will be billed to the patient according to state regulations.

Can I transfer to another Brown Health Medical Group Primary Care office?

In many cases, yes. Please speak with your practice manager at your current practice and she/he will assist you with your request.